CSD Consultant

You’re Impact

As a CSD Consultant you will take inbound calls from new and existing customers and offer them a personal lending solution. You will spend time speaking with customers, asking specific questions and learning about their financial situation in order to identify their lending needs. A high importance needs to be placed on supporting the customers individual needs, adding value to their experience and maintaining exceptional levels of customer service.

Other key responsibilities include:

• You will work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures.
• You will be actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner. Organise, action and follow up on own daily work and delegated tasks
• You will use your excellent knowledge of the Bank’s products and services to attend to the customers’ identified financial nee...