Crypto Service Lead Support -

This role will provide front-line operational support, quickly build working knowledge of HashiCorp Vault and our internal Crypto as a Service capabilities, and help ensure customers can successfully use secrets management services in a way that aligns with banking regulatory standards. The contractor will also act as a liaison between the Crypto as a Service team and the GitLab DevOps pipelines team, our largest consumer of the service.<br /> Key Responsibilities<br /> Monitor and respond to inbound support requests across the shared support mailbox, Teams support channel, and developer-forwarded direct messages.<br /> Provide day-to-day support for HashiCorp Vault and the internal Crypto as a Service platform, including basic troubleshooting, issue triage, and customer guidance.<br /> Learn and support the internal automation and operating model that sits on top of HashiCorp Vault and standardizes customer onboarding, usage, and compliance controls...