Cross Technology Managed Services Engineer (L3)

Cross Technology Managed Services Engineer (L3) at NTT DATA. Provide exceptional service to clients by proactively identifying and resolving technical incidents, ensuring client infrastructure is configured, tested, and operational.

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
• Performs necessary checks, applies monitoring tools and responds to alerts.
• Identifies problems and errors prior to or when they occur and logs all such incidents in a timely manner with the required level of detail.
• Assists in analyzing, assigning, and escalating support calls.
• Investigates third line support calls assigned and identifies the root cause of incidents and problems.
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides continuous feedback to clients and affected parties and updates all systems and/or port...