Cross Technology Managed Services Engineer (L3)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Responsibilities:

• Provide Level 2/3 IT network security operations support

• Respond to incident calls and ensure the SLA to our clients is met

• Perform changes to the network in-line with the organization’s Change Management processes

• Ensure compliance to policies, processes and standards, both internal and clients’ organization

• Prepare network analysis reports, including findings with analysis

• Participate in regular operations review meetings, including operational issues, tickets review etc

• Participate in projects/activities to support improvement initiatives

• Conduct pro...