Cross-selling Manager...tijuana, Bc

We are a leading border logistics solution between the United States and Mexico. We stand out for our commitment to innovation and the professional development of all our collaborators. Location: Tijuana, BC

Maximize customer value by offering additional or complementary services to those they already use, driving profitability and loyalty.

• Design and execute strategies to improve customer satisfaction and retain key accounts
• Supervise the performance of the Customer Service and KAM teams, ensuring KPI compliance
• Implement and monitor satisfaction surveys (NPS, and CES), ensuring representative responses
• Coordinate with internal areas to resolve operational issues and improve accountability
• Identify revenue growth opportunities in existing clients
• Ensure the implementation of advanced CR...