CRM Transformation Analyst for Banking & Operations

Clover Infotech is looking for a Business Analyst – CRM in Dubai, UAE to bridge business stakeholders and technology teams. This role requires strong techno-functional expertise in retail banking and the ability to support strategic CRM and digital transformation initiatives.

The successful candidate will lead analysis for CRM projects, ensuring operational workflows align with customer servicing needs. Responsibilities include defining acceptance scenarios, acting as a functional authority during build phases, and coordinating UAT activities.