CRM Solutions Architect - Ontario Public Service (Toronto)

Join the Ontario Public Service as a Senior CRM Solutions Architect, focusing on Oracle Siebel and Adobe AEM to enhance service delivery. This design‑centric role requires expertise in user experience.

You’ll be integral to developing scalable CRM solutions that meet enterprise standards. Collaborate across teams to implement innovative designs that prioritize accessibility and user satisfaction, aligning with organizational objectives.

Responsibilities

Design and deploy CRM solutions aligned with client needs

Develop user personas and journey maps

Create business and functional design documentation

Facilitate usability testing and design improvements

Analyze feedback to guide design decisions

Requirements

At least 7 years designing Oracle Siebel CRM applications

Minimum 7 years implementing Adobe AEM technologies

Strong understanding of user experience principles

Experience with...