CRM Solutions Architect for Public Sector

Transform civic digital experiences as a Senior CRM Solutions Architect in Toronto. This hybrid role focuses on Salesforce custom solutions for the 311 initiative while maintaining a balance between remote and onsite work.
You will be responsible for the configuration and customization of Salesforce Experience Cloud to support the redesigned 311 user interface. Collaborating with City teams and vendors, you'll ensure alignment with governance and security standards throughout architecture and technical delivery phases. A depth of experience in both public sector environments and Salesforce technologies is key for success in this position.
Key Responsibilities:
• Customize Salesforce Experience Cloud for user-friendly services
• Develop navigation and service request functionalities
• Create Lightning Web Components for enhanced interfaces
• Ensure integration with Service Cloud processes
• Document solutions and support testing activities
Requirements:
• 10+ ...