CRM Solutions Architect Focused on User Experience

Make a significant impact as a Senior CRM Solutions Architect at the Ontario Public Service, specializing in user experience and Oracle Siebel. Drive innovative designs with Adobe AEM technology.
This design-centric role requires a minimum of 7 years of experience in implementing Oracle Siebel and Adobe AEM solutions. You will collaborate with various teams to ensure scalability and accessibility in your CRM designs, developing user personas and journey maps that resonate with stakeholders. Your ability to analyze user feedback will guide continuous design improvements, ensuring high user satisfaction.
Key Responsibilities:
• Design CRM solutions that meet specific client expectations
• Develop user personas and journey maps to enhance UX
• Create detailed business and functional design documents
• Conduct usability testing and improve designs based on findings
• Analyze feedback to refine design strategies
Requirements:
• At least 7 years of experience with ...