Crm & Service Analytics Specialist

CRM & Service Analytics SpecialistRemote | Based in Mexico | Supporting the Canadian TeamAbout the RoleMabe is looking for a CRM & Service Analytics Specialist to join our Post-Sales Service team.
This is a remote role based in Mexico, working closely with our Canada-based team.In this role, you'll be the key user and main point of support for our CRM platform, supporting Service operations and driving data-informed decisions that improve efficiency and the customer experience.What you'll do:- Administer and maintain the CRM platform, ensuring correct configuration, data integrity, and service provider management- Manage the service network within the CRM (providers, technical skills, coverage areas, postal codes, etc.)- Coordinate and execute functional testing for system updates and new features- Support strategic Service initiatives and continuous improvement projects- Build and analyze reports, KPIs, and operational dashboards- Provide analytical support to Call Taking, Sale...