Found Description
CRM & Service Analytics Specialist
Remote | Based in Mexico | Supporting the Canadian Team
About the Role
Mabe is looking for a CRM & Service Analytics Specialist to join our Post-Sales Service team. This is a remote role based in Mexico, working closely with our Canada-based team.
In this role, you'll be the key user and main point of support for our CRM platform, supporting Service operations and driving data-informed decisions that improve efficiency and the customer experience.
What you'll do:
- Administer and maintain the CRM platform, ensuring correct configuration, data integrity, and service provider management
- Manage the service network within the CRM (providers, technical skills, coverage areas, postal codes, etc.)
- Coordinate and execute functional testing for system updates and new features
- Support strategic Service initiatives and continuous improvement p...
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