Found Description
We are looking for a dedicated CRM Operations Specialist to provide off‑peak support during critical business periods across CRM, Casino, Sports, and On‑site functions.
About the role
Designed to act as the off‑peak ‘muscle’ during business‑critical periods and provide extended coverage and support across CRM, Casino, Sports, and on‑site—especially during peak football periods, weekends, and outside regular office hours.
Location: São Paulo.
Responsibilities
- Manage day‑to‑day CRM operational activities according to the CRM calendar and stakeholder proposals.
- Execute and ensure the deliverability of emails, push notifications, inbox messages, and SMS.
- Credit bonuses, create and replace campaigns, and manage campaign life‑cycle.
- Perform on‑site maintenance: icons, links, banners, content cards, wikis, landing pages, swim lanes, games, special markets, etc.
- Verify Free‑to‑Play round results and execute F...