Crm Implementation & Development Expert

**Summary**:
- Select and manage platforms such as Salesforce, Veeva, or BRAZE.
- Monitor the quality and segmentation of customer databases.
- Clear and efficient management of the entire CRM operation, working hand in hand with the Incentives team, IT, and the sales force.
Creation of CRM processes, manuals, and training sessions in conjunction with Data Governance.
- Transform data into actionable insights for sales and marketing.
- Coordinate loyalty campaigns and journey automation.
- Ensure CRM integration with other areas such as BI, sales, and finance.
- Explore, develop, implement, and innovate solutions that address customer needs.
Co-create with key stakeholders to build partnerships and collaborations.
- Experience in sales force performance evaluation processes, as well as the creation of sales targets, structure, resizing and salesforce deployments.
- Ease of learning, taking on new challenges, having strategic thinking, evol...