CRM Governance Manager - Service (m/f/d)

Coordinate the rollout of service/field service rollouts with Divisions, country organizations, IT and Transform 360

Roadmaps and rollout strategies including resourcing and costs

Coordinate with external implementation partner

Enable and train the divisional and local coordinators

Support go-live/hot phase of a rollout

Link the different parties within the project

Future development of Service and especially / Field Service for globalCRM

Collect Ideas/Requests from the Users/Key Users, structure and priotize them

Align with Transform 360 and GEA Digital for future developments of globalCRM to fit the E2E process

Vision for future Service functionalities for globalCRM

Governance of Service and Field Service activities for globalCRM

Define and develop guidelines and standa...