CRM & Customer Experience Lead

Confidential is seeking a CRM Manager to oversee customer relationship management operations, including handling inbound inquiries and social media interactions. The role focuses on coordinating across teams, enhancing service quality, and driving business growth through insights and performance monitoring.

The ideal candidate will have 4-5 years of related experience, excellent stakeholder management skills, and a customer-centric mindset. This position is integral to the company's customer service improvement initiatives.