CRM & Customer Experience Executive

CRM and Membership Program

• Manage customer membership database and member profiles.
• Support member recruitment in stores, events, pop-ups, and online channels.
• Plan member benefits, birthday rewards, welcome vouchers, repeat purchase rewards, and VIP customer programs.
• Monitor member sign-ups, repeat purchase rate, and customer engagement.
• Work with stores to improve member recruitment and customer data collection.

Customer Engagement and Campaigns

• Plan customer engage...