CRM Business Analyst (Barcelona)

CRM Business Analyst - 5+ Years experience

Location: Barcelona, Saint Cugat (onsite work)

Employment type: Full time

• Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.
• Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales).
• BA will perform analytics part.
• Understanding of Customer Journey & Processes.
• As-Is/ To-Be process mapping.
• Ability to streamline processes.
• Strong Documentation Management Experience.
• Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.
• Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved.
• At least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE.
• Ability ...