Found Description
Responsibilities
- Provide day-to-day support to CRM users across regional markets, including handling user queries, issues, and service requests.
- Troubleshoot CRM-related problems and coordinate with vendors or internal technology teams for timely resolution.
- Manage CRM user access, roles, permissions, onboarding, and offboarding in line with company policies.
- Maintain CRM configurations, master data, system settings, and perform routine system checks to ensure smooth operations.
- Gather user feedback and enhancement requests, and work with stakeholders to improve CRM processes and system usability.
- Support system testing activities, including preparing test cases, conducting SIT/UAT, and validating changes before deployment.
- Prepare user guides, training materials, and conduct CRM training sessions for new and existing users.
- Monitor data quality, support data cleansing activities, and assist with CRM...
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