Found Description
**Meet the Team**
The Customer Engagements Executive Escalations and Incident Management (CE EEIM) team manages high-severity customer escalations and catastrophic incidents on behalf of Cisco’s top executives. Working closely with TAC Duty Managers, engineers, leadership and any other required stakeholders, the team ensures urgent engagement of resources to resolve issues that impact critical services, customer business continuity and, in some cases, public well-being.
**Your Impact**
This role has **two primary responsibilities** :
+ **Handling Catastrophic Outages:** Lead real-time incident management for high-severity outages, ensuring rapid remediation, clear communication, and confidence in Cisco’s response.
+ **Executive Escalations:** Manage escalations from senior executives (up to CEO), representing them with customers and cross-functional teams, ensuring issues are resolved efficiently while maintaining ongoing executive-level comm...
The Customer Engagements Executive Escalations and Incident Management (CE EEIM) team manages high-severity customer escalations and catastrophic incidents on behalf of Cisco’s top executives. Working closely with TAC Duty Managers, engineers, leadership and any other required stakeholders, the team ensures urgent engagement of resources to resolve issues that impact critical services, customer business continuity and, in some cases, public well-being.
**Your Impact**
This role has **two primary responsibilities** :
+ **Handling Catastrophic Outages:** Lead real-time incident management for high-severity outages, ensuring rapid remediation, clear communication, and confidence in Cisco’s response.
+ **Executive Escalations:** Manage escalations from senior executives (up to CEO), representing them with customers and cross-functional teams, ensuring issues are resolved efficiently while maintaining ongoing executive-level comm...