Found Description
About the role
The Credit Officer is responsible for managing customer accounts within the Order to Cash (O2C) cycle, ensuring timely collections, accurate billing, and effective credit control. The role plays a critical part in supporting cashflow performance and maintaining DSO targets through proactive account management, customer engagement, and cross-functional coordination.
Specific Duties and Responsibilities
- Manage assigned customer portfolio and ensure timely collection of outstanding receivables
- Conduct regular follow-ups with customers via calls, emails, and other communication channels
- Monitor aging reports and prioritize high-risk or overdue accounts
- Identify and escalate collection risks, disputes, and potential bad debts
- Perform or support manual billing activities ensuring accuracy and timeliness
- Coordinate with internal stakeholders (e.g. Customer Service, Sal...