Found Description
Job Description
To administer the resolution of customer invoices queries subsequently
issuing credit notes where applicable.
To proactively contact customers via telephone and email to secure payment
commitments for invoices ensuring they are paid to agreed payment terms.
Key Tasks/Areas of Responsibility
● Investigate customer invoice queries against clearly defined policies
and administer credit notes where appropriate.
● Manage accounts receivable ledger, proactively contacting customers
via telephone and email to ensure invoices are paid to agreed payment
terms
● Manage inbound calls and email relating to all of the above areas
ensuring our customers expectations are always appropriately met
● Actively engage with internal departments such as Sales, Customer
Relationship Management, Customer Services and Finance where
appropriate to ensure all of ...