Collections Executive - German Speaking
We are hiring a German-speaking Collections Executive to join a multi-geo Collections and Recoveries team, supporting both German and UK portfolios.
This role focuses on managing arrears, maintaining professional merchant relationships, and agreeing practical repayment solutions.
Key Responsibilities
Manage collections and recoveries activity across a portfolio of accountsAct as a primary point of contact for merchants in arrearsHandle inbound and outbound calls, as well as written communicationsManage cases involving higher-value and more complex accountsNegotiate repayment solutions balancing customer circumstances and business needsMaintain accurate records across multiple systemsWork closely with colleagues in a team-based environmentIdeal Candidate
Fluent in German and English (written and verbal)