Found Description
Role Overview
To act as a bridge between the transactional activities of the offshore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services across both Insurance Administration and Credit Control activities. The role is responsible for developing and maintaining relationships with one or more Client/Broker organizations and ensuring that all operational issues are resolved in an efficient and effective manner. It also involves resolving complex queries that cannot be completed by the offshore team and continually developing the offshore team’s capability through general support and additional training.
Responsibilities
- Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
- Escalate any debt or cash where a client experiences difficulties, either internally o...