The role
involves collaborating with various stakeholders and ensuring timely resolution of tenant queries. Key duties include, but are not limited to:
Chasing Arrears: Proactively chase arrears on behalf of clients, utilizing appropriate methods such as direct client contact or working through Client Accountants, Surveyors, or other stakeholders involved in the recovery processData Management: Maintain and manage data accuracy within property databases, ensuring that all records are up-to-date and compliant with internal processesCredit Control Reporting: Prepare and maintain monthly credit control reports, providing insights and updates on the status of outstanding payments and recovery actionsProcess Improvement: Continuously assess and seek improvements in Credit Control processes. Ensure the Credit Control team adheres to internal controls and industry best practicesResolving Tenant Queries: Address tenant queries through various chann...