Creator & User Excellence Lead, Support Ops & Automation

TikTok is seeking a Creator & User Excellence Specialist for its Customer Support team in Singapore. This role focuses on improving user and creator experiences, involving feedback operations, root cause analyses, and establishing scalable processes.

Key responsibilities include optimizing support workflows, collaborating with cross-functional teams, and advocating for user concerns. Candidates should have strong problem-solving and analytical skills, with a focus on operational excellence and user safety.