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Creator Success Manager (Business & Monetisation, SaaS)

Passion.io

cape town, western cape, South-Africa Full-time July 14, 2026

Found Description

  • You’ll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm)
  • On any given day, you’re:
  • Guiding a creator through refining their offer and pricing
  • Reviewing funnel strategy before a launch
  • Spotting early churn signals in your portfolio
  • Documenting progress and revenue milestones
  • Jumping on a momentum call where you challenge thinking (with care and clarity)
  • Ensuring creators are leveraging new product features
  • A Week in Your Growth Engine:
  • Running structured business review sessions
  • Executing and refining lifecycle playbooks
  • Monitoring NRR, engagement signals, and health scores
  • Identifying upsell opportunities naturally through strategy
  • Sharing creator feedback with Product & Marketing
  • Collaborating cross-functionally on retention OKRs
  • This is high-touch. But it’s also high-impact, high-owner...

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