Found Description
About the Role
As a Remitly Customer Success Team Manager, you provide outstanding support to our Customer Service, Customer Protection, CARE, FSI, and CSI operations in Manila and Managua. Your primary focus in this critical leadership role is to build and manage high performing and highly engaged teams. This is achieved through coaching and providing guidance on career development, Remitly cultural values, and individual and team performance, as well as overseeing the team's daily activities. You get to create an environment of empowerment for your team, and amazing experiences for your customers. This position will be opened in Manila.
You Will
Primary Duties and Responsibilities
Customer Experience Expertise
- Supports Associates deliver on service promises effectively and efficiently as individuals and as a team
- Acts as a go-to expert for Supervisor call/ escalated customer calls and keep abreast with product and ...
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