CPKC Customer Solutions Coordinator Role

Drive solutions for customers at CPKC in the role of Coordinator for Customer Solutions. Focus on delivering quality service and resolving issues promptly to enhance customer relationships.
As a Customer Solutions Coordinator, your responsibilities will include managing inquiries and ensuring timely updates regarding shipments and billing. You will also coordinate with various teams to address and resolve service-related issues, facilitating a seamless experience for Carload, Intermodal, and E-Business customers.
Key Responsibilities:
• Manage customer inquiries related to shipments and services
• Provide timely communication on shipment status and delays
• Ensure documentation of customer interactions is up-to-date
• Investigate service issues and drive resolutions
• Support digital tool utilization and customer onboarding
Requirements:
• At least 2 years of customer service experience
• Strong attention to detail and multitasking capabilities
• Excell...