Found Description
Role Purpose
Act as the main point of contact for customers regarding quality requirements and performance. The role collaborates across functions and sites to drive continuous improvement aligned with customer expectations.
Key Responsibilities (Resumen)- Act as the voice of the customer within the organization
- Manage customer complaints and claims, ensuring timely resolution
- Monitor customer scorecards, KPIs, and satisfaction metrics
- Lead problem-solving activities (8D, A3, Red X, Six Sigma, etc.)
- Coordinate customer audits and compliance with standards and requirements
- Maintain and update customer portals (B2B) and requirements
- Develop and execute quality improvement plans (roadmaps)
- Ensure alignment between customer expectations and internal reporting
- Lead escalations and communication between plant and customer
- Strengthen customer relationships through regular ...