Found Description
Background
Opportunity for an IAM IT Operations and Service Manager at Airbus Helicopters (Albacete, Spain).
Responsibilities
- Monitor scheduled jobs on IAM platforms, notifying and resolving incidents.
- Communicate improvement, updates, and product obsolescence management to Customer Center local IT.
- Perform ITIL-based support processes: incident, problem, change, configuration, and event management.
- Analyze error messages, diagnose system failures, take corrective actions, and escalate to technical teams and vendors as needed.
- Perform daily checks, troubleshooting, and propose improvement for known processes such as account lifecycle.
- Develop and maintain scripting; create automated tasks.
- Handle daily requests and troubleshoot Analytics Dashboard for the target Customer Center and Mother Company.
- Monitor system logs and alerts, investigate and respond to potential security inc...
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