Found Description
Responsibilities
- Oversee and optimize daily service operations ensuring seamless execution of processes and timely issue resolution.
- Develop and implement standard operating procedures (SOPs) to enhance service efficiency and customer satisfaction.
- Coordinate with cross-functional teams including customer support, technical teams, and sales to align service delivery.
- Monitor key performance indicators (KPIs) related to service delivery and identify areas for improvement.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 2-4 years of experience in service operations, process coordination, or a similar role.
- Preferred candidates who have experience in the consumer electronics industry.
- Proven experience in developing and implementing operational procedures and workflows.
- Proficiency in customer relationship management (CRM) software...
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