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Coordinator Rider Engagement

Delivery Hero

abu dhabi, abu dhabi emirate, United-Arab-Emirates Full-time July 03, 2026

Found Description

Whats On Your Plate

  • Monitor and improve Rider Performance and Compliance
  • Lead Rider Recruitment for the allocated zones
  • Lead a Team of Rider Coordinators and/or Rider Captains
  • Manage rider roster with proper allocation of shifts/breaks/offdays etc
  • Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
  • Inventory management and usage compliance of Rider equipments
  • Groom rider quality (behaviour appearance professionalism presentational etc)
  • Setting up a performance improvement plan to improve performance of low performing riders
  • Reduce rider complaints originating from customers
  • Monitor riders performance on individual level and responsible for coaching/warning riders
  • Audits fleet appearance and rider behavior via on ground visits

Qualifications

  • Bachelors Degree
  • 12 years of experience in the ...

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