Coordinator, Loyalty Service

**GENERAL SUMMARY**The **Coordinator, Loyalty Service** is responsible for addressing _I Prefer_ member service inquiries, resolving _I Prefer_ member issues and managing service escalations.Additionally, the Coordinator handles routine hotel support activities.
**ORGANIZATIONAL RELATIONSHIP**This role reports directly to the Manager, Loyalty Service supporting service and operational needs.This position collaborates with cross-functional leaders, including those from Regional Management, Marketing, Finance, and Sales, to support various projects.
***:**DUTIES AND RESPONSIBILITIES**:- ** The Coordinator, Loyalty Service is responsible for supporting**_I Prefer_** members and hotels through daily issue resolution, while collaborating with business partners to enhance processes and training initiatives.
**:- ** Maintains and updates various tracking tools to monitor inquiry volume and identify service trends.
**:- ** Recommends process improvements to drive greater eff...