Coordinator Customer Solutions

As the Coordinator Customer Solutions, you will deliver world‑class service and results to our customers by providing quality and timely responses to customer calls and emails. You will be responsible for supporting the day‑to‑day execution of customer service for Carload, Intermodal, and E‑Business customers; this includes quarterbacking the resolution of customer issues, monitoring customer shipments as required and managing customer expectations and relationships.

POSITION ACCOUNTABILITIES

• Respond to customer inquiries related to shipments, service, billing, and processes
• Provide accurate and timely updates on shipment status, service disruptions, and exceptions
• Ensure all customer interactions are documented and tracked appropriately
• Investigate and resolve day‑to‑day service issues (missed switches, delays, billing questions, etc.)
• Coordinate with Operations, Border Services, and other internal teams to resolve ...