Found Description
Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Main Tasks
- Handle Customer phone calls
- Handle cases correspondence with customer
- Act as point of entry for Customer Service Related queries
- Process the request from customers and update FIS with relevant details
- On customer request, handle all relevant activities to announce on-carriage to the transport dispatch team
- On customer request, trigger full container releases in FIS
- On customer request, handle special equipment requests
- Verify transport exceptions and bill additional costs / fees to customer where applicable
- Handle re-export/return shipments
- Propose and discuss with the managers actions to improve the import efficiency
- Build Expertise in all topics related to Customer Service
- Follow standard processes and new requirements as communicat...