Coordinator - Client Services

Accurate Background

Canberra, Australian Capital Territory, Australia Full-time June 26, 2026

Found Description

Responsibilities

Develop knowledge and understanding of specific Client Service functions

Gain an overall understanding of Order Fulfillment / Client Onboarding

Develop knowledge and understanding of Accurate products

Process assigned work, independently, consistently, and accurately

Follow and help enhance client service and onboarding documentation

Follow work/break/lunch schedule

Develop understanding of background screening regulations and requirements in Australia including ACIC, AS 4811:2022

Respond to client and candidate inquiries via phone, email, and chat queues in a professional, timely and efficient manner.

Guide candidates through the screening process, answering questions and providing necessary documentation and support.

Assist clients with submitting and managing background screening requests.

Troubleshoot and resolve issues related to background checks, system ...

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