Controller-Rooms - The Madrid EDITION

Job Information

Job Number:

Job Category: Rooms & Guest Services Operations

Location: Plaza de Celenque 2, Madrid, Madrid, Spain, 28013

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

Responsibilities

• Assign room according to guest request and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Set up and proc...