Control Tower Pre-analyst (Saltillo)

Pre-Analyst in Stellantis North America - Control Tower is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues.

• Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns.
• Actively listening to customer feedback to identify patterns, trends, and recurring issues.

• Analyzing data to identify emerging issues and potential problems with products or services.
• Prioritizing identified issues based on severity, impact on customers, and potential risks to the company.
• Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.

• Crafting detailed...