Found Description
About AXA
AXA is a world‑leading insurance company with 153,000 employees in 54 countries.
About the Role
An Incident and Problem Management Specialist is responsible for the upkeep and smooth operation of IT systems, managing incident and problem lifecycle, coordinating support teams, and driving continuous improvement.
Responsibilities
- Log and track incidents, ensuring timely resolution and preventing recurrence.
- Coordinate with appropriate support groups to restore services as quickly as possible.
- Facilitate crisis calls, take minutes, and communicate updates with management using designated tools.
- Write reports for major incidents, detailing technical aspects and improvement steps.
- Apply processes correctly by referencing the MIM handbook.
- Notify customers and colleagues about major outages through appropriate communication channels.
- Organise problem management meetings to inve...