Found Description
Key Requirements
Contract & Client Management
- Manage and maintain strong relationships with clients and key stakeholders.
- Oversee contract performance and ensure all contractual obligations are met.
- Review, implement, and monitor service level agreements (SLAs), key performance indicators (KPIs), and contractual requirements.
- Act as the main point of contact between the company and clients regarding contract‑related matters.
- Identify opportunities to improve client satisfaction, service delivery, and contract performance.
- Handle client queries, concerns, and escalations professionally and efficiently.
Operational Management
- Oversee daily operational activities related to assigned contracts.
- Ensure resources, staffing, and operational requirements are managed effectively.
- Monitor site performance and ensure service delivery aligns with client expectations...