Found Description
About Us
Proofpoint is a global leader in human‑ and agent‑centric cybersecurity, protecting millions of organizations across email, cloud, and collaboration tools.
How We Work
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future‑focused problem solving
- Exceptional in execution and impact
The Role
Proofpoint is seeking a Contract Associate Product Support Engineer for our Enterprise Email Archiving Software. The successful candidate will provide enterprise‑level technical support to customers, re‑sellers, and Proofpoint partners via phone and ticketing system, manage cases within SLA, and work closely with infrastructure, operations, and engineering teams.
Responsibilities
- Provide enterprise‑level technical support via phone and ticketing system.
- Manage ticket...
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