Contract Product Support Engineer

Contract Associate Product Support Engineer – Enterprise Email Archiving Software

Proofpoint is seeking a Contract Associate Product Support Engineer for our Enterprise Email Archiving Software.

The successful candidate will possess an understanding of email administration and security, Active Directory (AD), IP networking, cloud services, and will be highly experienced in providing excellent customer service and problem escalation/resolution.

Possible prior roles include:

• Technical Service/Support Representative
• Technical Support Engineer
• Customer Service Representative
• Help Desk Agent

This role requires in‑office presence 4 days a week.

Responsibilities

• Provide enterprise‑level technical support to customers, resellers, and Proofpoint Partners via phone and the ticketing system (Salesforce experience preferred).
• Manage cases in the ticketing system to ensure they are handle...