Found Description
Shape your future with ContactPoint360 as an Assistant Operations Manager in Montreal. This full-time on-site role is perfect for detail-oriented candidates with strong call center backgrounds.
Your primary responsibility will be to assist in managing day-to-day operations in a vibrant BPO setting. Ideal candidates will have a minimum of 2 years of relevant experience, focusing on optimizing team performance and operational efficiencies. You will utilize your analytical skills to prepare insightful reports and drive improvements in service metrics and KPIs.
Key Responsibilities:
• Support the Operations Manager in daily activities
• Coach and mentor teams for enhanced productivity
• Prepare and deliver operational performance reports
• Identify trends and propose actionable improvements
• Ensure compliance with company policies and standards
Requirements:
• At least 2 years of BPO or call center experience
• Familiarity with operations support and team lea...
Your primary responsibility will be to assist in managing day-to-day operations in a vibrant BPO setting. Ideal candidates will have a minimum of 2 years of relevant experience, focusing on optimizing team performance and operational efficiencies. You will utilize your analytical skills to prepare insightful reports and drive improvements in service metrics and KPIs.
Key Responsibilities:
• Support the Operations Manager in daily activities
• Coach and mentor teams for enhanced productivity
• Prepare and deliver operational performance reports
• Identify trends and propose actionable improvements
• Ensure compliance with company policies and standards
Requirements:
• At least 2 years of BPO or call center experience
• Familiarity with operations support and team lea...
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