Contact Centre Team Lead at Accerta

Lead the Contact Centre team at Accerta in Toronto, ON. This hybrid position is focused on coaching, operational support, and enhancing service delivery for the Ontario Autism Program.
AccertaClaim Servicorp Inc. is seeking a Team Lead for its Contact Centre to provide leadership and day-to-day support for Program Support Coordinators. Your expertise will ensure that staff deliver accurate and empathetic service across various channels. You'll manage escalated inquiries, develop staff through training, and promote resolution excellence as part of a certified B Corporation devoted to social services.
Key Responsibilities:
• Provide coaching and guidance to team members
• Address escalated OAP-related inquiries and issues
• Support onboarding and continuous improvement efforts
• Monitor adherence to contact centre standards
• Maintain confidentiality and program information security
Requirements:
• Minimum two years in a contact centre or client-facing role
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