Contact Centre Service Manager

Why you’ll love working at HBF 

• Fully subsidised Gold Hospital Insurance Cover 

• Flexible working and work from home options 

• 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave) 

• 2 volunteering days per year 

• Access to corporate discounts across a range of gyms, retail, restaurants and hotels 

As the Contact Centre Service Manager, you’ll lead a large east coast based, multi‑channel team to deliver empathetic, high‑quality member service, uplift operational performance, and prepare our people for a future where technology, AI and human expertise work hand‑in‑hand. 
 
You will shape the service experience for thousands of members every day, across phone, webchat, email and our Hospital Eligibility line, while also owning national service domains that influence how every frontline...