Found Description
Our clinic in Five Dock is currently seeking Contact Centre Agents to join the team.
These full time permanent roles offer a structured work week Monday - Friday, with eight-hour shifts between 8am-5:30pm.
Role Overview:
As a Contact Centre Agent, you will be the first point of contact for our patients.
Your responsibilities will include
- Answering phone calls for bookings across the Inner West region promptly and handling inquiries professionally.
- Provide empathetic support and guidance during phone interactions.
- Collaborate with other contact centre agents to meet service level targets.
- Building relationships with the technical and clerical teams, patients, and referrers.
- Future potential to incorporate hybrid work from home options.
What we’re looking for:
✅ Strong communication skills, both verbal and written.
✅ A knack ...