Found Description
Position Overview
Manila, PH.
We are looking for a Contact Center Trainer to deliver high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. The role requires strong facilitation, communication, and continuous improvement skills.
Key Responsibilities
- Deliver engaging training sessions for new hires and existing agents across multiple client accounts.
- Develop training materials, manuals, and e-learning content tailored to client-specific processes.
- Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats.
- Evaluate training effectiveness through assessments, feedback, and performance metrics.
- Collaborate with operations and quality teams to identify training needs and performance gaps.
- Maintain accurate training records and prepare reports for internal and client stakeholders.