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Job Description
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Government Mandated Benefits
- Facilitate end-to-end training programs for new hires and existing agents in collections.
- Deliver refresher courses , batch training , and coaching sessions to enhance agent performance.
- Design and implement training modules aligned with collection strategies , objection handling , call flow optimization , and regulatory compliance .
- Collaborate with operations and QA to analyze agent performance and recommend focused interventions.
- Ensure that training materials and delivery methods reflect industry best practices and compliance standards .
- Monitor training effectiveness and provide continuous feedback and reporting .
- Minimum 10 years of experience in Collections Training, preferably in B2B/B2C setup.
- Solid background in BPO training and Ba...