Contact Center Technical Support Representative

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, operating contact centers and delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Any‑as‑a‑Service (XaaS) solutions across a wide range of industries.

Technical Support Representative

Key Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step‑by‑step solutions and product configurations.
• Escalate unresolved issues to higher‑level support or engineering teams.
• Document all interactions and solutions in the ticketing system.
• Maintain up‑to‑date knowledge of products, services, and system updates.
• Meet performance targets related to resolution time, customer satisfaction, and accuracy.

Qualifications

• Must be 18 years ...