Contact Center Software Engineer

**Contact Center Support Engineer**
Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology?
If yes, we're looking for you.
Join our team!
The **Contact Center Support Engineer,**will provide input to records, quality systems and management reports as required, contributes to the definition and implementation of improved operability on new and current systems, uses innovative methods including the redesign of process and providing technical solutions to reduce the volume and mean time to recover incidents in assigned business unit, identifies risks & issues and takes ownership to deliver appropriate resolutions.
Provides technical expertise for root cause analysis and problem management.
**About the role**:
In this opportunity as **Contact Center Support Engineer**, you will:
- Produces, delivers, and maintains appropriate documentation for systems in accordance docume...